Because these are intimate products, we generally do not accept returns or provide refunds for an incorrect size selection, a change of mind, buyer remorse, or an item that is no longer wanted.
Damaged, defective, or incorrect items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and a clear description of the issue. We will review it and work with you to make it right.
Order changes and cancellations
If you need to change or cancel an order, please contact us as soon as possible. Changes and cancellations are generally only possible within 6 hours of placing the order. After that, the order may already have entered fulfillment and we may no longer be able to stop it.
Payment-provider processing fees are non-refundable. If an order has already entered fulfillment, shipping costs already incurred and a 15% cancellation or restocking fee may also apply.
Discreet worldwide shipping
We ship worldwide in discreet, plain packaging. The outside of the package contains no reference to Cockring Expert, cock rings, or the contents of the order.
Most orders are processed within a few business days and typically arrive within 7 to 12 business days from the date the order was placed. Tracking information is provided once the order reaches the shipping stage. Tracking updates can take a few days to appear after the link is issued.
How to contact us
Please use our contact page and include your order number, full name, and the reason for contacting us. We aim to reply within 2 business days.